Store Policy

All orders placed with Circuit Hero by (phone, fax, mail, internet/web & e-mail) constitute the acknowledgment and acceptance of all conditions listed on Circuit Hero price list and all conditions listed below. All parts shall remain the property of Circuit Hero until paid in full.

In the event that our computer server/database encounters technical difficulties which may cause problems with our product pricing or shipping calculations, Circuit Hero will correct all discrepancies at the time of processing. Customers will be notified of any errors and will have the option to continue with their order with corrected totals or cancel their order. Circuit Hero will not be held responsible for any miscalculated totals due to errors.

All orders sold to a California Address must pay 9% California Sales Tax. This is required by the California State Board of Equalization. In the event an order placed on the web does not calculate sales tax and the order is being shipped to a California Address, Circuit Hero will calculate the sales tax when the order is processed. In the event sales tax is calculated incorrectly Circuit Hero will calculate the correct rate for you. There will be no notification made regarding the adjustment of the total amount of the order reflecting sales tax or corrected sales tax.

All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Product photos are for illustration purposes only - some product colors/pigmentation may differ from actual photos.

Payment Policy

Circuit Hero accepts the following payment methods through our secure online website.

  • Credit Cards (Visa, MasterCard, American Express or Discover) Shipping address must match billing address.
  • PayPal | PayPal address: sales@circuithero.com
    Note: We only accept PayPal payments with CONFIRMED shipping address. This is also the address your items will be shipped to.

Shipping Information

Shipping and Handling charges are based on the following:

  • The delivery option you choose
  • The weight, size and dimensions of your items
  • Your shipping preferences
  • Orders are normally shipped via UPS or USPS

We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including your destination address and how quickly we can obtain and assemble items for shipment.

Estimated Delivery Time

  • 1-3 Business Days for Order Process
  • 1-7 Days Transit Time for US Continental Shipments
  • 5-30 Days Transit Time for International Shipments

Occasionally an item is oversold. If this is the case, we will fill the orders on a first come, first serve basis.

Custom, Duties & Taxes

Recipients of international shipments may be subject to import taxes, fees, and customs duties (Import Fees), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Any fees are the responsibility of the recipient.

Back Orders

We will notify you in the event of a back order. We continually seek updates on back ordered items and update your order status until the back order is filled.

Damages

Circuit Hero packs all merchandise carefully to prevent damage during shipments. Nevertheless, damage may occasionally occur in transit. Please inspect your package(s) immediately prior to accepting delivery. Damages and evidence of tampering must be reported to Circuit Hero and to the shipping carrier immediately. It is extremely important that the contents of the shipment be thoroughly inspected upon receipt for the shipping damage. If damage is observed and found, simply refuse the package due to the damage.

Returns & Exchanges

We realize that returns and exchanges are a part of purchasing process and we do our best to make it as easy as possible. If you are not 100% satisfied with your purchase for any reason you can return your order within 30 days to Circuit Hero. 

Returns must be unused, in the state of brand new condition, and in the original packaging. Special order, Clearance, and Used items are excluded. Once your return is received and inspected (usually within 72 hours of receipt), your refund or store credit will be processed within 3-5 business days.

  • All returns must be accompanied by an RMA number (Returned Merchandise Authorization) which you can obtain from Circuit Hero Customer Service.
  • 25% restocking fee may apply to all orders.
  • Original actual inbound and outbound shipping fee is non-refundable.
  • Refunds: CIRCUIT HERO refunds will be issued in the same manner it was paid.
  • Items returned without an RMA number or using an expired RMA number will be refused. Note: Separate RMA numbers should be obtained for different orders.
  • In the case of an error, please contact us within 2 days of receiving the item for exchange.
  • Items found to be used or missing product and/or packaging will not be credited and the item will be returned to the customer upon request at the customer's expense.

To initiate the return process and generate an RMA number, please email sales@circuithero.com. 

Special Order & Used Items

Special order items or custom order items are items which we do not normally stock and cannot be cancel/return or exchange. NO EXCEPTIONS. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, Circuit Hero will not be held responsible for delays above and beyond its control.

Any refused shipments sent back to Circuit Hero does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Circuit Hero for refused shipments. Circuit Hero will charge the customer all freight charges associated with the shipment.

All used parts are sold AS-IS, no refunds or exchanges.

Warranty

All merchandise sold by Circuit Hero is only subject to o be free of defects in materials and workmanship under normal use for a period of fifteen (15) months from the date of retail purchase and is subject to submission to the manufacturer for inspection and approval for repair or replacement of merchandise. Customer is responsible for all shipping and handling fees to Circuit Hero. No labor or inconvenience charges may be applied in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, or mishandling.

To initiate a warranty claim please email sales@circuithero.com and an RMA will be issued.

DISCLAIMER

All products sold by Circuit Hero, unless otherwise stated in the item description, are sold 'AS-IS'. All engine modification components, except those that are exempt by local laws, are intended for OFF-ROAD use only. These components are for racing vehicles only, which may never be used on public roads and highways. Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. Vehicles modified by the use of performance parts may no longer be lawfully used on public highways. User assumes all cost and risks associated with these and other import items.